What To Do If You Get a Call About a Family Emergency

If someone calls or sends a message claiming to be a family member or a friend desperate for money, don’t trust the voice on the line — even if it sounds like your family member or friend. Scammers are good at faking it. Here’s what to do to verify the person’s identity:

• Resist the pressure to react and send money immediately. Hang up — or tell the person you’ll call them right back. If you don’t feel comfortable hanging up, try asking a question only the real person would know the answer to, like “What kind of dog do you have?” or “Where did you spend Thanksgiving last year?”

• Use a phone number you know is right to call or message the family member or friend who (supposedly) contacted you. Ask them if they’re really in trouble.

• Call someone else in your family or circle of friends, even if the caller said to keep it a secret — or sounds like a loved one. Do that especially if you can’t reach the friend or family member who’s supposed to be in trouble. A trusted person can help you figure out whether the story is true.