• Select View Payments using the “I want to” drop-down
• Click the Trash can icon
• Click Yes

If you are not able to delete the payment it may have already been processed. If the payment was sent by check, contact us right away at 800-322-8233 or send a secure email after business hours and one of our Customer Care Center team members will contact you as soon as possible on the next business day.

If your payment was sent electronically, you should contact the payee to determine what they can do to assist you. Since we cannot electronically retrieve your money, it is up to the payee to decide if and how they will reimburse you.

Bill payment history can be retrieved for the previous 12 month period.

You may schedule a payment years into the future, however, we recommend not scheduling too far into the future as you may forget about them or the due date or dollar amounts may change. You can choose the payment date to be indefinite when setting up a recurring payment.

Click on the “Add Payee” option within bill pay and enter the payee name indicated on your most recent billing statement. A list of similar payee names will appear in a drop-down, choose the appropriate one or type your own. Every new payee is reviewed in an attempt to make them an electronic payee. So, even if a match is not immediately found, the payee may be converted at a later time, following the review period. Continue with the prompts to accurately list all information found on your billing statement to insure your payments are received timely and posted accurately.

• Select View Payments using the “I want to” drop-down
• Click the Edit icon
• Edit the payment information
• Click the Save button when you are finished

You can change your checking account once you click on Pay to schedule a payment.

Due to legal requirements, we limit the ability to make certain types of payments. Payments outside the United States are prohibited and may not be issued under any circumstances. The following payments may be scheduled at your own risk: federal, state and local government tax payments or municipalities. We also cannot allow payments for anything court-directed. These entities will not work with a third party to settle your bill if the payment becomes lost in the mail or credited improperly.